Scroll down and make sure your browser is listed under the apps that can access the microphone. Then, grant access under Allow access to the microphone on this device and Allow apps to access your microphone. For that, click on Microphone from the left menu in Privacy. Step 4: Similarly, you need to grant permission to use the microphone. In case you are using the Messenger app, it should be added here.

Then, make sure your browser is listed in the app. First, enable the toggle under Allow desktop apps to access your camera. Scroll down further and you will be able to turn on or off the apps that have access to your camera. Scroll down and enable Camera from the list of Microsoft apps. Also, flick the toggle for Allow apps to access your camera. Then, click on Change under All access to the camera to this device. Step 3: Scroll down from the left sidebar and click on Camera. Tip: Use the Windows + I shortcut to open Settings. You need to grant camera and microphone permission to your browser in Windows settings to use them in a Messenger video call. Sometimes, a Bluetooth device is connected to our PC, and that’s where the sound is going from Facebook calls. Check Connected Bluetooth Deviceĭo you use a Bluetooth speaker or headphone with your PC? Make sure it’s disconnected when you are trying to make a video call if you don’t hear a sound. Then, click on the settings icon at the top and choose Log out. You should also try logging out from Facebook Messenger to fix video calling issues. However, group calling isn’t available on Mozilla Firefox and Microsoft Edge. While you may be able to use it on other browsers too, the above three are recommended for best use.

Those are Google Chrome, Opera, and Microsoft Edge. Check Availabilityįacebook Messenger’s video calling facility is limited to a select few browsers only, as mentioned on Facebook’s support page. If that doesn’t fix the issue, restart your computer too. You should even kill it from the Task Manager. You should start fixing the video call problem on Facebook by using the traditional method of the reboot. Whatever the issue may be, let’s see how to fix Facebook Messenger video calls not working on Windows 10 laptops.

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